FAQs
General Questions
Q: What is ABS Store LLC?
A: ABS Store LLC is a U.S.-based online store specializing in keyboards, gaming keyboards, mice, and gaming mice designed for work, gaming, and everyday use.
Q: Where is ABS Store LLC located?
A: Our business is located at 17504 Fort St Apt 22, Riverview, MI 48193-6641, United States.
Q: How can I contact customer support?
A: You can reach our support team via email at support@absstorellc.shop or by phone at +1 (718) 659-9371 during our business hours.
Q: What are your business hours?
A: Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM (GMT-06:00).
Q: What types of products do you offer?
A: We offer a selection of keyboards, gaming keyboards, wireless keyboards, computer mice, wireless mice, and gaming mice for productivity, gaming, and everyday computer use.
Q: How can I check if a product is available?
A: Product availability is displayed on each product page. If a product is unavailable, it will be clearly marked as out of stock.
Shipping & Delivery
Q: How long does order processing take?
A: Orders are typically processed within 1–2 business days, Monday through Friday.
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (GMT-06:00) Central Time are generally processed within our normal processing schedule. Orders received after the cut-off time may begin processing on the next business day.
Q: How long does delivery take?
A: Shipping generally takes 5–8 business days, with the total estimated delivery timeframe ranging from 6–10 business days after your order is placed.
Q: Will I receive tracking information?
A: Yes. Once your order has shipped, we will send your tracking number and shipment details to the email address provided during checkout.
Q: How much does shipping cost?
A: ABS Store LLC charges a flat shipping fee of $10.00 per order.
Q: What should I do if my order is delayed?
A: If your package has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist you.
Q: What happens if my package is lost?
A: If you believe your package has been lost during transit, please contact us. We will review the shipment information and coordinate with the carrier when necessary.
Q: Can I update my shipping address after placing an order?
A: Address changes cannot be guaranteed once an order has entered processing. Please contact us as soon as possible if you need to request a change.
Returns & Refunds
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery, provided the product meets our return requirements.
Q: What condition must returned products be in?
A: Returned products must be unused, undamaged, in their original condition, and returned with the original packaging, accessories, manuals, and proof of purchase.
Q: Are any items non-returnable?
A: Clearance items, final-sale products, and products damaged through misuse, improper handling, or unauthorized modification may not be eligible for return.
Q: How long does it take to receive a refund?
A: Once your return has been received and approved, refunds are generally processed within 7 business days. Additional processing time may depend on your bank or payment provider.
Q: Who is responsible for return shipping?
| Return Reason | Return Shipping Cost | Return Label |
|---|---|---|
| Change of Mind | Customer is responsible | Customer arranges and attaches the return label |
| Wrong Item Ordered by Customer | Customer is responsible | Customer arranges and attaches the return label |
| Damaged Item Received | ABS Store LLC covers the cost | A prepaid label may be provided when available |
| Incorrect Item Sent by ABS Store LLC | ABS Store LLC covers the cost | A prepaid label will be provided whenever available |
Q: What should I do if I receive a damaged product?
A: Please contact us within 48 hours of delivery with your order details and clear photographs of the product, packaging, and any visible damage.
Q: Can I cancel my order?
A: Orders may be cancelled before they have been processed or shipped. Once an order has shipped, our standard return procedure will apply.
Orders & Payments
Q: Which payment methods do you accept?
A: We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- UnionPay
All payments are processed through secure payment systems.
Q: When will my payment be charged?
A: Payment is collected in full when your order is successfully placed.
Q: What currency are your prices displayed in?
A: All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption and secure payment processing systems to help protect your personal and payment information.
Q: Why was my payment declined?
A: A payment may be declined for several reasons, including insufficient funds, incorrect card information, incorrect billing details, an expired card, transaction limits, or security verification by your bank or card issuer.
Q: Will I receive an order confirmation?
A: Yes. After your order is successfully placed, you will receive a confirmation email containing your order details.
Q: Do you charge sales tax?
A: Applicable taxes may be calculated during checkout based on your shipping destination and applicable tax requirements.
Q: Are orders reviewed for fraud prevention?
A: Yes. To help protect our customers and business, ABS Store LLC may review, verify, hold, or cancel orders that appear suspicious or potentially fraudulent.
Business Details
Business Name:Â ABS Store LLC
Business Hours:Â 9:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)Â
Order Cut-Off Time:Â 5:00 PM (GMT-06:00)Â
Business Phone:Â +1 (718) 659-9371
Business Mail:Â support@absstorellc.store
Business Address:Â 17504 Fort St Apt 22 Riverview, MI 48193-6